Crowdsourcing is bigger than ever.
Pepsi, Lincoln, and Dannon all used it for their Super Bowl ads. We recently saw an indie music star crowdsource his tattoo, Yahoo’s CEO crowdsourced her baby’s name, and an online mob of Monopoly fans convinced Hasbro to dump the iron, a game piece since the beginning, and replace it with a cat.
The food world is especially cozy with crowdsourcing .
Everyone eats, and everyone has an opinion about what they eat—witness the ever-expanding online universe of food discussion boards, reviewing sites, dining guides, and food blogs. The target market is already doing the work; crowdsourcing campaigns are just a way for food marketers to tap into all that passion, creativity, and collective intelligence.
Crowdsourcing pioneer Ben & Jerry’s has always relied on customer input. Even before the world had taken to the internet the company was selling ice cream flavors born from customer suggestions. In 2009 Ben & Jerry’s made it official with a crowdsourcing contest called Do the World a Flavor. They were looking for the next Cherry Garcia, Chunky Monkey, or Chubby Hubby, bestselling flavors that were all suggested by customers, and highlighting the company’s use of fair trade ingredients in its ice cream. The winner was Almond Delight, a caramel ice cream with praline almonds and a caramel swirl (later renamed Dulce Almond due to trademark issues), chosen from 100,000 entries.
Beer is social by its very nature, but brewers haven’t quite figured out the fit with social media. The Boston Beer Company used virtual sampling to develop a new beer through its Sam Adams Crowd Craft Project. Budweiser, though, wanted true sensory feedback for its crowdsourced Black Crown brews and combined local tasting events with online feedback through Budweiser Project 12. Heineken clearly wants to engage online but doesn’t seem to want its customers anywhere near the beer. So far the company has turned to the crowd to create a pop-up nightclub and to design a commemorative anniversary bottle, but it hasn’t relinquished control over what’s in the bottle.
By contrast, Dunkin’ Donuts seems happy to hand over the keys to the donut shop. Their website and Facebook page periodically feature interactive donut-building tools that invite customers to get creative. Dunkin’ even paid $12,000 apiece to the online originators of Toffee For Your Coffee (glazed sour cream with Heath Bar chunks) and Monkey See Monkey Do-nut (banana filling, chocolate icing, and Reese’s Cup shavings).
Glaceau VitaminWater boasted of the first Facebook-created flavor. While not a purely virtual creation, the ‘Flavor Creator Lab’ monitored social media chatter on sites like Google, Twitter, Flickr, and Foodgawker. The application tabulated tweets, blog posts, images, and searches to create a list of the 10 most buzzed-about flavors, and then let its Facebook followers vote for their favorite. The winner was a caffeinated black cherry-lime blend that was aptly named Connect.
Facebook has spoken. It said Cheesy Garlic Bread, Sriracha, and Chicken & Waffles. What? No Cajun Squirrel?
It’s the final phase of the mother of all crowdsourcing campaigns.
Snack food giant Frito-Lay put out the call for a new potato chip flavor on its Lay’s Facebook page, offering a million dollar bounty for the winner. Within a matter of weeks there were nearly four million submissions; they were whittled down to the three finalists. This week bags of Cheesy Garlic Bread, Sriracha, and Chicken & Waffles chips began shipping to stores nationwide.
From now until May 4th you can vote for your favorite flavor to become a permanent addition to the Lay’s product line. The two runners-up will each get $50,000, and the inventor of the top vote-getter will win the $1,000,000 prize or 1% of this year’s sales of the flavor. So far, Sriracha is looking like the odds-on favorite. You can vote via Facebook, Twitter (with hashtags #SaveGarlicBread, #SaveSriracha, and #SaveChickenWaffles), or by texting VOTE to 24477.
The Lay’s campaign is new to the U.S., but in 2008 Frito-Lay held the first of it chip flavor competitions in the United Kingdom for its Walkers brand. Finalists Chilli & Chocolate and the aforementioned Cajun Squirrel were bested by the winning Builder’s Breakfast, tasting of bacon, sausage, and eggs. A 2009 Australian campaign produced the winning Caesar Salad-flavored potato chips, India went for Mango-flavored chips in 2010, and in 2011 Serbians chose Pickled Cucumber.
You can see all the global chip flavor winners at Ad Age.