restaurants

Extreme Restaurant Promotions

 

Senior discounts, student discounts, kids eat free—we’ve seen it all before.
It takes something special for a restaurant to cut through the clutter of a crowded marketplace. Here are some of the more inspired, buzzworthy, and just plain wacky restaurant promotions.

Casa Sanchez’s Jimmy the Cornman

Melt grilled cheese logo

Melt grilled cheese logo

Earn your discount with a restaurant logo tattoo. It seems awfully extreme, to say nothing of permanent, especially considering that the average lifespan of a restaurant is just five years. But there are plenty of takers, even when it’s just a measly 25% off. Somehow that was enough to convince a few hundred customers to get inked for Melt Bar and Grilledan Ohio grilled cheese emporium. San Francisco’s Casa Sanchez ups the offer to free lunch every day for the rest of your life; no guarantees, but it’s been in business since 1924. Of course for the duration you’ll have Jimmy the Cornman flying across your skin on a corn cob rocket.

Shirley Temple, c. 1933

Shirley Temple, c. 1933

Let’s just say that kids aren’t always the greatest dining companions (Of course we’re not talking about your darlings). They’re even banned from certain restaurants and during certain hours. Not at Washington State’s Sogno Di Vino which offers a ‘well-behaved kids’ discount. Alas, there is no penalty for noisy tantrums.

Phone_Zone

Then there’s the ‘well-behaved adults’ discount. Plenty of restaurants discourage or even ban cell phone use in their dining rooms. LA’s Eva Restaurant goes a step further offering a discount to customers who check their cell phones at the door. About half of Eva’s customers take them up on it.

mississippi-welcome-sign-close-up

They do things a little differently down south. On the 20th of each month Jackson, Mississippi restaurants welcome diversity. They call it Two & Two Restaurant Days, and a 20%
discount is given to any diner who eats with someone of another race. No word yet on the other days.3027-virginia-welcomes-you-sign_1

Virginians love the Second Amendment and they celebrate their right to bear arms in restaurants with special discounts for gun-toting diners. Events like Concealed Carry Wednesday and Fire Power Happy Hour have been a real shot in the arm for restaurateurs throughout the state.

 

 

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Stick a Fork in Them: America’s disappearing chain restaurants

Friends don't let friends eat at Chain restaurants Tee Shirts

t shirt available at zazzle.com

 

It’s been a decade-long slide for chain restaurants.
In the past 10 years, some of America’s biggest chains lost more than half of their sales as they closed hundreds of locations nationwide. Former American staples like Bennigan’s, Big Boy, and Ponderosa Steakhouse are teetering on the brink of extinction as they fight their way back from bankruptcy, and some, like Howard Johnson’s, Steak and Ale, and Chi-Chi’s lost that battle and disappeared from the landscape.

According to sales data provided By Technomic, these are the biggest losers; each restaurant started 2001 with more than $225 million in sales, and each experienced 50% or greater declines since then. Together they have shuttered a combined total of more than 4,000 outlets.

  • Blimpie Subs & Salads
  • Ponderosa/Bonanza Steakhouse
  • Big Boy
  • Don Pablo’s
  • Tony Roma’s
  • TCBY
  • Damon’s Grill
  • Country Kitchen
  • Ground Round
  • Bennigan’s

The restaurant business is a kind of economic indicator for the middle class.
The average American adult eats out or orders takeout more than 200 times a year. The casual dining segment fares well in a strong economy—that’s the Applebees, Cheesecake Factories, and Ruby Tuesdays of the world with their full bars and laminated dessert menus. When times are tough customers used to trade down to fast food, but the 1990′s saw the rise of a new dining segment favored by a new generation of customers that pushed some of the old-line chains toward decline.

The fast casual segment was created by chains like Chipotle, Five Guys, and Panera.
It’s defined by limited menus of made-to-order items that are a step up from fast food, but without the hostess stations and wine lists of casual dining. Prices fall between those of the other two segments, and counter service cuts out the need for a 15% tip. Nobody seems to miss the Sutter Home wine by the glass.

Many of the casual dining chains saw their heyday come and go several decades ago.
Ethnic and local foods rule for young diners who seek variety and authenticity, while chain restaurants promote just the opposite: a sense of dislocation with a hodgepodge of nominal ethnic touches, and decor and dishes that promise you the same meal every time, wherever you are. Data from consumer market researchers at NPD Group show that 18-47 year-olds are abandoning the chains in droves. Older Americans have actually increased their spending on chain restaurant dining, but not enough to stop the slide.

The food is dull, the ingredients mediocre, but refills are free, the bathrooms are clean, and the meal unfolds predictably and reliably. Chain restaurants don’t strive to inspire; merely to not disappoint. But for a new generation of diners, that might not be enough.

Just for fun
Top Cultured created the flowchart Where Should I Eat? (Chain Restaurant Edition).

 

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Mobee Turns Smartphone Users Into Mystery Diners

image via OC Review

image via OC Review

 

If there’s one thing that unites us all as a people it’s a collective love of free food.
And of course everybody’s a critic. That’s why the life of an undercover mystery diner sounds so appealing. Mobee is offering it to all of us with a new app that rewards users who will visit retailers and restaurants incognito and provide feedback.

Mobee is looking to turn the secret shopper industry on its head with a social media twist.
Traditionally, secret shoppers are used by companies to keep tabs on the customer experience. Usually an outside consultant maintains a small army of shoppers and diners, some trained critics, some ordinary members of the public, and regularly dispatches them to client locations where they pose as customers. When it’s a restaurant, they’re there to report on everything from hostess greetings to over-salted soup to bathroom cleanliness. The visit may be tightly scripted, and there is usually a long and detailed questionnaire that the shopper completes after the experience. Discreet note-taking may be allowed, but the diner can’t bring the script or other paperwork to the table, and the turn-around time for the post-dining debriefing can be hours or days.

Mobee’s founder Prahar Shah looked at a multi-billion dollar industry that still runs on paper and pencil, and he saw an opportunity.
Research showed that each outlet of a dining chain like Panera or Starbucks can spend $200 a month for surveys from four or five mystery diner visits. Factor in the  millions of customers who are already offering free feedback through recommendation sites like Yelp and Urban Spoon. Shah founded Mobee on the idea that a phone-based model enlisting an army of unpaid critics can gather more data for less money, and do so with greater accuracy and faster delivery than the standard industry practice.

Mobee slices up a full-length secret shopper assignment into bite-sized visits it calls missions. Each consists of 5 to 10 questions focusing on a specific aspect of the customer experience, and might request a photo. Since ordinary customers incessantly tap and snap with their phones, it can all performed in the open and transmitted in real time (the target restaurant market is casual and quick-serve— the behavior is basically standard rudeness). Users aren’t reimbursed for purchases but are paid in digital credits of generally $5 or $10 that can go into Amazon, iTunes, or PayPal accounts.

Mobee is live in Boston, where more than 30,000 missions have already been performed, and a national (and later international) roll-out is in the works.

The Mobee app is available for the iPhone, with an Android version coming soon.

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Inside the Staff Meal

 

mg_taste1_3525

 

 

The staff meal is coming out of the kitchen.
We’re curious about the restaurant staff meal, the standard pre-service sustenance that’s commonly referred to as family meal within the industry. It’s a time-honored tradition in restaurants where the staff spends its shift surrounded by food but is too slammed to manage more than a few half-cold, intermittent bites while standing up in the kitchen.

Family meal is a rare occasion when the hierarchy of the kitchen brigade is broken down, and the front and the back of the house mingle—dishwashers sit with beverage directors, hostesses with sous chefs, and line cooks rub elbows with bartenders. The food that’s served is also a break with the restaurant’s traditions and culture.

Chefs use staff meals to experiment with future menu items and as a training ground for young cooks. Pantry and prep cooks might try their hand, and the wait staff might turn it into a potluck one night. It can mean Brazilian home cooking served by the Latino line cooks at a French restaurant or potpies from a pastry chef looking to branch out into savory dishes.

The odds, ends, and nasty bits.
Cost is paramount. Staff meal costs are tax-deductible for the restaurant, but the IRS forbids owners from dinging wages. The well-run restaurant makes use of leftovers, less-than-prime produce, and cuts that can’t find a place on the regular menu. Inspiration is found in the far reaches of the walk-in where wilted kale, lamb necks, and days-old cuttlefish will find their way into casseroles, croquettes, and curries. Meals end up looking like a cross between recessionary home cooking and a reality TV cooking challenge. And as with any home cook responsible for turning out a regular family dinner, there are hits, misses, and nights when you can’t do better than hot dogs on buns.

There are the staff meal legends.
At most restaurants, the kitchen staff is stuck behind the stove and the servers are likely to grab a plate and cop a squat in the alley out back. Then there are the family meals responsible for the low turnover among staff at Chanterelle in New York’s SoHo, where the whole restaurant gathers nightly around a white linen-draped round table in the dining room for rich, French bourgeois feasts. Thomas Keller, the chef-owner of the hallowed French Laundry who began his own career cooking staff meals, puts on a lavish weekly sit-down celebration for his staff; and in the culinary stratosphere of places like Copenhagen’s Noma and Spain’s (now closed) El Bulli, the kitchens are literally filled with dozens of unpaid crew members willing to work merely for the offer of free staff meals.

Eat staff meals and still keep your day job.
Two recent cookbooks, Off the Menu: Staff Meals from America’s Top Restaurants, and Come In, We’re Closed: An Invitation to Staff Meals at the World’s Best Restaurants take you inside the staff meal time of some very good kitchens. 
After each night’s dinner rush, D.C.’s District Commons restaurant rings an old farm bell signaling the start of the family meal, offering customers a classic staff meal menu at a bargain price.
The restaurant industry blog StarChefs features occasional profiles of extraordinary and unusual staff meals.

 

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Restaurants Gear Up for the No-Show Season

Dear Harvard grads who cancel your large party CONFIRMED reservations at the last minute ‘something  just came up’, have fun ruling the world.

–tweet sent last May from the Twitter account of Cambridge, MA restaurant Rendezvous (@RendezvousCS)

It’s almost May, the month that brings warm weather, spring blooms, Mothers Day, and restaurant no-shows.
Fickle diners are a restaurateur’s worst nightmare at any time of the year, but the problem peaks in May with college graduation dinners.

Restaurants in cities with large student populations are thrilled at graduation time when families and friends descend on local venues for commencement celebrations. In cities like Boston and Philadelphia, the ceremonies at nearby colleges and universities can give restaurants their biggest nights of the whole year. The problem is, as J. Erin Reilley, general manager of Boston’s Bondir puts it: “Graduates and their families are notorious for flakiness regarding celebratory dinner reservations.”

There’s a penchant for multiple reservations. It can happen innocently when different family members don’t communicate about different bookings and they only learn of overlaps at the last minute. More often it’s intentional with someone trying to hedge their bets with the family’s taste buds. According to Bill Curry of Philadephia’s Cafe Nola: “[Students] will call five or six places and make reservations. Then when their parents get to town, they decide where they’ll go.”

The impact of even a single empty table can be significant in an industry where average profit margins run as low as 3% to 5%. Restaurateurs know that things can happen: a flight is delayed, someone gets sick, the babysitter cancels. But when research from the University of Pennsylvania’s Wharton School of Business tells of an average no-show rate of 20% for restaurants in large cities, they also know that the real problem is rudeness.

And no one is immune. On a recent evening, two groups of diners didn’t claim their reservations at Noma, the celebrated Copenhagen restaurant considered by many as the best in the world. With just 12 tables and a tab that hovers around $500 per person it took a real bite out of the night’s business. The next morning, chef and co-owner René Redzepi tweeted: ‘And now a message from the Noma staff: to the people of two different no-show tables last night,’ accompanied by a picture of staff members showing their middle fingers. It was quickly deleted by cooler heads, but of course the retweets carried the message for days.

After a similarly rough night, another fed up restaurateur, this one from Los Angeles’ Red Medicine, turned to Twitter to publicly call out the customers who failed to show up for their booked tables:

redmedicine

Restaurants are experimenting with cancellation fees, reservation deposits, mandatory telephone confirmations, and the Twitter ‘name and shame.’ Of course the only real solution is for diners to realize that a little courtesy goes a long way.

 

Posted in cyberculture, food business, restaurants | 3 Comments

Could You Spell-Check That Menu?!

alphabetsoup

 

Get that damn ‘x’ out of my espresso!
Something in me snaps when I see an ‘s’ missing from dessert or a misplaced ‘r’ in mascarpone. The salad is ‘Caesar,’ not ‘Ceasar,’ and there is no ‘n’ in restaurateur. But nothing grates like that ‘x’.

Call me a stickler, but I’m no fanatic.
I’d never let the wonky alliteration of Krispy Kreme come between me and my donuts, and I know that pâté (charcuterie) and pâte (pastry dough) can feel like so much hair-splitting. I also cut a lot of slack when I’m in an ethnic restaurant where the owner is not a native English speaker—their ‘hand and cheese’ sandwich or ‘sweat and sour chicken’ is still more impressive than the menu I could compose in Spanish or Mandarin.

I’m also not saying it’s easy.
According to restaurant consultant Linda Lipsky, the average menu contains between two and five errors. That’s because culinary language is an etymological mine field. Food and its lexicon are multinational, multilingual, and ever-evolving. Menu spelling challenges even the word-nerdiest diner with technical jargon and regional and obscure foreign phrases.

There’s no room for creative expression when it comes to menu spelling.
Get it wrong and it undermines your credibility and leaves doubts about your expertise. Wrong tells me that you couldn’t be bothered to check. If you can’t spell it right, how can I trust you to cook it properly? It makes me wonder what else you couldn’t be bothered with, like trimming the tough stems from the spinach or washing your hands.

We all make little mistakes sometimes. And it’s true that excellent spelling skills are seldom a prerequisite for a restaurant job. But I will not ease up; not until every misplaced ‘x’ has been eradicated.

If (like me) you love food and you love language, then you need to get Scrabble’s Cooking Edition.

Ms. Lipsky, the restaurant consultant, has created the The Official Food & Beverage Spell Checker© with 19,000 culinary terms.

For the final word on menu language, pick up a copy of The International Menu Speller with alphabetically arranged names of dishes, ingredients, culinary techniques and nutrition terms, all correctly spelled and accented. [The International Menu Speller].

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Shame On You, Cheesecake Factory

 

 

lineatcheesecakefactory

 

What’s wrong with this picture?
Another day, another crowd waiting for a table at The Cheesecake Factory.
The Cheesecake Factory is, after all, America’s favorite casual-dining restaurant, according to Nation’s Restaurant News.

The chain serves 80 million diners a year in its 160 wildly popular outlets. Dining rooms are stocked with Disney-fied signifiers of ‘fancy restaurant’ like plush booths, faux columns, vaulted ceilings, and crisply-costumed servers. Everything on the menu is bigger and richer than it needs to be. Tastier too, relying heavily on flavorful crowd-pleasers like butter, cream, cheese, sugar, and salt. Table settings are over-sized, the better to accommodate the gargantuan portions.

No big shocker
This is not health food. It’s amped-up comfort food, hearty, soothing, and indulgent. Caveat emptor, right?  It’s not like it’s named The Melba Toast Factory.

Does that mean The Cheesecake Factory gets a free pass?
The Cheesecake Factory has been singled out in new reports from both Men’s Health magazine’s ‘Eat This, Not That!’ and the health advocacy group Center for Science in the Public Interest for dishing up the absolute worst food in America.

At 2,530 calories, the French Toast Napoleon is a breakfast bomb of cream-drenched bread, butter, and sugar that contains the calories of three dozen eggs.

Crispy Chicken Costoletta crams 2,610 calories (along with 4½ days’ worth of saturated fat) into its ‘lightly breaded’ cutlets with mashed potatoes and asparagus; the same as an entire 12-piece bucket of fried chicken from KFC.

Bistro Shrimp Pasta tops every other entree option with 3,020 calories of battered and fried shrimp, butter, and cream atop enough noodles for a family of four. Even at the Olive Garden, hardly a dieter’s haven itself, you’d have to eat three orders of Lasagna Classico plus a serving of tiramisu to reach the same nutritional profile.

When the Center for Science in the Public Interest gave top ‘honors’ to The Cheesecake Factory in this year’s Xtreme Eating Awards, it noted that ”No establishment better represents the confluence of factors that have saddled America with an ever-worsening obesity crisis.’ The CSPI identified just eight Cheesecake Factory dishes as ‘fit for consumption’ from its vast menu of literally hundreds of items.

Let me be very clear: I am no fan of the Nanny State.
The right to choose what we eat is as much a cornerstone of a free and democratic society as free speech and a free press. Ditto for The Cheesecake Factory’s right to pile on the salt, fat, and sugar.
But just because they can, it doesn’t mean they should.

The Cheesecake Factory crosses the line.
It’s not merely catering to a willing public with a taste for fats; it’s pushing the boundaries of our taste, and pushing harder than any other restaurant out there. The Cheesecake factory creates permutations of fat and calories that are without precedent, and serves them forth in eye-popping portions.

Where’s the social contract? 
Is there no sense of social responsibility at The Cheesecake Factory? The low nutritional standards seem to be rivaled by the abysmal ethical standards of its corporate leaders.
You can say that that nobody’s twisting my arm to eat there. You can say that it’s beyond the scope of corporate responsibility to provide a solution to society’s ills. But I still say that it’s unconscionable to be an intentional part of the problem.
Shame on you, Cheesecake Factory.

 

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Who Knew? Chefs Have Their Own Version of Yelp.

image via Merton Parrish

image via Merton Parrish

 

There’s one question we all want to ask our favorite chefs: Where do you go out to eat?

A chef’s recommendation is the ultimate stamp of approval. Chefs know restaurants from the inside out, and they know their local dining scene as only an insider can. With so much time spent in their own kitchens, when a chef turns the tables and chooses a restaurant to experience from the diner’s side, you know it’s got to be good.

Their secret weapon is Chefs Feed.
Chefs Feed is a Yelp-like restaurant discovery and recommendation site that we civilians can peruse, but the only people contributing reviews are chefs and other hand-picked culinary professionals.

Chefs Feed covers 15 U.S. cities plus London with a current lineup of 600 working chef-contributors, all respected professionals in their own circles and some outright celebrities like Thomas Keller, Mario Batali, and Wolfgang Puck. While just the chefs can add photos and reviews, anyone with the app can submit questions and comments, creating an interactive dialogue between the professionals and the rest of us.

Chefs look to the top of the food chain for inspiration, but they’re as likely to eschew the haute for the offbeat. So while all the big guns of city dining are represented, Chefs Feed also reveals the universal appeal of dumplings and Asian noodle houses, and unravels the mysteries of some lesser-known ethnic cuisines like Ethiopian and Peruvian. Given the hours they keep, it’s no surprise that chefs also display a soft spot for late-night joints and all-day breakfasts.

600 chefs vs. the collective wisdom of the mob
Yelp is commendably democratic with fresh voices and plenty of knowledgeable citizen journalists. But Yelpers also bring their quirks, biases, grudges, and ignorance (along with unchecked spelling and grammar); and the ratings are notoriously easy to game. Unscrupulous business owners compensate diners for positive reviews, greedy customers extort freebies with threats of negative reviews, and the site itself has been willing to tip the ratings scale to favor paid advertisers.

By contrast, there’s nothing democratic about Chefs Feed. Its roster of contributors is drawn from the elite and exclusive club of successful, professional chefs. You might not always share their dining druthers, but you can trust their discernment. After all, it’s Mario Batali; not some random guy with a smartphone.

Chefs Feed is offered as a free download from iTunes.

Then there are the restaurants where chefs go to blow off steam after a long shift in the kitchen. Read Gigabiting’s Marijuana and Food to learn how chefs feed their munchies.

 

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Marijuana and Food: How Chefs Feed the Munchies

 

image via Everything About Weed

image via Everything About Weed

 

The munchies are a well-documented phenomenon.
Generations of stoners, chemotherapy patients, and now a scientific study conducted under rigorous, double-blind controls can all confirm that smoking weed makes you hungry. And not regular hungry but craving food of the sweet, salty, or fatty variety.

Marijuana perks up the taste and hunger receptors in your brain and body in the same way as they are stimulated when you eat fatty foods. Flavors are heightened on the tongue, happy-making mood compounds course through your body, and your brain craves more, more, more. It’s why you’ll never stop at one french fry, and it’s why even brownies made from a boxed mix will taste so damn good when you’re stoned.

Chefs are often uniquely attuned to the cravings.
Restaurant workers and marijuana go together like salt and pepper, and many, many chefs blow off steam after a long shift in the kitchen by smoking a little dope and heading out to feed their munchies. Anthony Bourdain, who famously chronicled his own taste for drugs and debauchery, claims  “There has been an entire strata of restaurants created by chefs to feed other chefs. These are restaurants created specially for the tastes of the slightly stoned, slightly drunk chef after work.”

Chef recommendations:
The best munchies are familiar but with a twist, with big, contrasting flavors that go down easy. You don’t want to be fussing with little fish bones or seeds or sorting through too much tableware. Soft is good, mushy is bad, and not so hot or cold as to startle.

Outstanding examples of the form cited by New York chefs include the cereal milk soft-serve ice cream at Momofuku Milk Bar—a dessert based on the slightly sweet flavor of the milk left at the bottom of a cereal bowl; the breakfast burrito pizza at Roberta’s in Bushwick, Brooklyn; and the deep-fried cheese steak hot dog served at Crif Dogs in the East Village.

On the West Coast, Los Angeles chefs are fans of the fleet of Kogi Korean taco trucks circulating through the city, and they single out the French-Canadian dish poutine as served at Los Angeles’ Animal, combining french fries and cheddar cheese doused in oxtail gravy. San Francisco has the haute stoner dish known as the Lincecum, named for Tim Lincecum, the famously toking star pitcher for the Giants. At the Ritz-Carlton dining room it’s served as quail eggs and caviar sealed in a porcelain bowl with billowing smoke that’s pumped in by a fan-driven bong.

When it comes to munchies from the home kitchen, even the professionals go for quick, easy, and familiar. Grilled cheese sandwiches are a favorite of chefs, as is oatmeal with sweet and crunchy toppings like toasted nuts and caramelized bananas. Top Chef’s Betty Fraser has some sound advice (that has the ring of experience) to go along with her favorite at-home treat: “If you want to blow your friends’ minds grab some cookie dough, crush a package of pretzels or potato chips, roll the dough around until it’s covered and then bake. Here’s a Professional Chef Tip: Turn off the oven when you’re done.”

 

Posted in cook + dine, diversions, restaurants | 1 Comment

The Bathroom is Not the Germiest Spot in a Restaurant

[germ plates via Zazzle]

 

Let me state at the outset:

I am not a germaphobe.
I don’t have food rituals, issues, or obsessions. I use the silverware set out for me, I let different foods touch on my plate, and I play fast and loose with the 5-second rule.
What I do have is a healthy respect for bacteria and a reasonable gross-out threshold.

Every once in a while a bit of news is reported that makes me want to take a bath in hand sanitizer.
You know the kind of news I’m talking about. Reports like when the the FDA increased allowable levels of filth in food (currently it’s 30 insect fragments plus 1 rodent hair in 4 spoons’ full of peanut butter), or when a middle school student’s science project proved that the ice in fast food restaurant soda machines is dirtier that toilet water.

This is one of those bits of news.
A look at restaurants in three states, with samples analyzed by the lab at New York University’s Microbiology Department, has located the germiest spot in a restaurant. And it’s not the bathroom; not by a long shot. In fact, if you want to steer clear of nasty bacteria, you’re often better off eating your meal in the ladies room than from some of the surfaces in the dining room.

There was some good news.
Salad bars were not as bad as you might have thought, although maybe that means we’re not eating enough leafy green vegetables. And ketchup bottles, as sticky and goopy as they can be, don’t harbor much in the way of food-borne illnesses.

And the bad news: take a deep breath, maybe gargle some mouthwash, and let’s look at some of the yucky, germy, disgusting things you probably put in your mouth.

Rims of glasses 
Servers will too often grip glasses right at the top where we drink, giving pathogens a direct route into our bodies. Multiple bacteria were found, including one linked with tuberculosis.

Tables
Next time a french fry falls off your plate onto the table, I suggest you leave it there. A primary culprit is babies—spilling, drooling, and inadequately potty-trained, they are like little petri dishes perched in high chairs. The kids might be gone from the table but the server’s damp rag guarantees that their germs will live on.

Salt and pepper shakers
How often are these cleaned? I mean really cleaned. That same rag that just mopped the table is not going to help matters. Fully 50% of the shakers tested positive for infectious contaminants.

Lemon wedges
On the fish plate, in the water pitcher, these are slices of bacterial garnish. Lemon juice does kill germs, but what about the germs on the lemon itself? Two-thirds of restaurant lemon wedges carry some kind of disease-causing microbes with E coli and other fecal bacteria in the lead, since half of the lemon wedges in the study contained human waste. You would need to dunk the fruit in bleach, not lemon juice, to kill it all.

Menus
Did you ever consider how many hands a menu has passed through? And if chips and salsa are served, take notice of how many people lick the salt off their fingers as they ponder the entrée selections. Strep and staph infections were found on menus, as well as cold and flu viruses which can survive for 18 hours on a laminated surface.

Seats
The top spot on the list is reserved for your bottom. Seventy percent of the chair seats had sickening bacteria on them. These seldom-sanitized surfaces are like cesspools on four legs with 17 different pathogens identified, including strains of E coli from fecal matter we routinely sit in.

You have all this to contemplate as you wait at the bar for your table. And for god’s sake don’t put your hand in the pawed-over dish of peanuts.
Have you learned nothing?!

Posted in food safety, restaurants | 1 Comment

Kids, Don’t Try This at Home: Heston’s Christmas

Heston Blumenthal celebrates Christmas 2009 with a meal of dormouse via BBC2

 

Famously experimental, endlessly inventive, internationally celebrated chef Heston Blumenthal is a man in love with Christmas.

For the uninitiated, much of Blumenthal’s infamy comes from his fondness for bizarre ingredients, unusual mixing of flavors, and outlandish presentations. Signature dishes at his London restaurant Fat Duck include snail porridge and sardine-on-toast sorbet. His sweet and savory bacon-and-egg ice cream is credited with setting off America’s bacon craze.

Blumenthal endorses the notion of dining as an immersive, multi-sensory experience. He’s papered his dining room with rolls of lickable wallpaper tasting of tomato soup and shrimp cocktail, and sets the table with oak moss on a bed of dry ice to waft a woodsy aroma in anticipation of earthy dishes like truffle toast and foie gras. A seafood-themed dinner included five kinds of edible seaweed, trout-flavored candy, brewed-shrimp beer, and a table side iPod playing the sounds of crashing waves and distant seagulls.

And then there’s Christmas.
He’s traveled to the Middle East in the footsteps of the three wise men to cook with gold, frankincense, and myrrh, and to Siberia to milk a reindeer for holiday ice cream; he’s  filled a town plaza with a six foot high flaming plum pudding; but until this year he’s never served Christmas dinner at Fat Duck. Blumenthal is kicking off the new tradition with plenty of his trademark sensory magic.

The centerpiece of the meal is going to be an edible Christmas tree festooned with lollipops of salmon, salad, and mulled wine and draped with edible tinsel crafted from jellied turkey. Edible ornaments will crack open to reveal contents like prawns and pig’s head terrine, and drifting snow will taste of Roquefort cheese. Something Blumenthal won’t be including are his infamous white chocolate-dipped dormouse lollipops that received a sensational public drubbing during a 2009 nationally-televised Christmas special.

If all this sounds like so much flash and gimmickry, remember that Blumenthal is considered one of the world’s greatest living chefs and his restaurant has been consistently awarded three Michelin stars. The Queen has bestowed him with the Order of the British Empire and his own coat of arms, and he’s been recognized for his contributions to the science of gastronomy with numerous honorary degrees. He’s playful, but his cooking is mighty serious.

Alas, no leftover turkey for sandwiches the next day.

 

Posted in Christmas, restaurants, Science/Technology | Leave a comment

2013 Will be the Year of Toast

image via Smash It Up!

 

That’s right, toasted bread.
Leading food industry prognosticators are calling it the next big thing. They polled the food pros, consulted charts and graphs, and gazed into their crystal balls. It seems all signs point to toast.

We snicker at the idea of a restaurant toast trend because it’s toast, for god’s sake. It’s as homey a staple as you’ll find. Bread regularly appears in 99% of U.S. households, and toasters have been a home kitchen workhorse for over 100 years. Restaurants will really have to dazzle us if we’re going to pay for something so ordinary—and did I tell you that you can kiss complimentary bread baskets goodbye? Yup, another trend.

Industry experts predict that restaurants will be charging for bread board samplers designed for sharing. There will be toasted, grilled, and griddled bread options and a whole  menu of savory toppings, spreads, dips, and schmears. The toppers and condiments will take their inspiration from other predicted trends like fruit paired with savories; bitter, sour, and fermented flavors; and meat from heads and necks (cow, pig, lamb).

Dessert will bring another toasty assortment, sweet this time. Restaurants will be toasting up brioche, cake slices, and fruit- and nut-filled breads to spread with flavored butters, fruit compotes, and sweet sauces. Expect to see plenty of the newly trendy ricotta cheese topped with the equally faddish hyperlocal (think zip code) honey.

Bone up on toast trivia. You’ll dazzle at the dinner table when that bread board arrives.

  • The scientific term for the toasting process is called the Maillard reaction—it causes bread to turn brown through a series of biochemical reactions between the sugars and amino acids that create new, darker molecules on the surface of the bread.
  • It takes precisely 216 seconds in a standard 900 watt toaster to achieve the perfect golden-brown slice of toast. So says a British researcher after toasting and tasting 2,000 slices.
  • The ancient Greeks used to char toast and drop bits into glasses of wine. The slightly carbonized surface creates something like the substance found in a Brita water pitcherfiltering out impurities and improving the taste of the wine. That’s why we call it a toast when we raise a glass before we drink.
Posted in food trends, gadgets, restaurants | 1 Comment

Shelter from the Storm: Food as a Touchstone

image via the Stamford Advocate

 

Electricity, transportation, communications, and food.
These are the major challenges to the residents of storm-struck regions in the wake of Hurricane Sandy. They can’t do much about flooded subway stations, power outages, and downed phone lines. Food is the only one that can give them back some control over their lives, and so they cling to it as comfort and consolation.

The post-Sandy foodscape
Traffic jams are putting a kink in the food supply chain, and plenty of perishables were lost in the blackout, but there have been no wide-spread shortages. Supermarket shelves are kept reasonably stocked, organizations that feed the homeless and hungry report that they are not turning anyone away, and the restaurants that have managed to remain open have been able to offer at lease an abbreviated version of their menus, even if they have to resort to the black market to do so. Some of the hardest hit towns in Jersey have had their calls answered by a tri-state assortment of food trucks.

Even in the powerless zones of lower Manhattan, restaurants are keeping their doors open, sometimes in defiance of health department regulations. They’re importing fresh food from uptown or keeping it on dry ice; cooking over wood and gas, and setting up charcoal grills on the sidewalks. Candles and lanterns light tables while cooks and servers are outfitted with hands-free head lamps. Without the ability to process credit cards, and neighborhood ATMS out of commission, many are feeding the locals for free.

More fortunate residents stocked up, hunkered down, and when schools and offices closed, they found themselves with a staycation on their hands. Instead of reaching for the emergency supplies of granola bars and powdered milk, they pulled out soup pots, slow cookers, and pancake griddles. They hadn’t borne the brunt of the storm, but stress was high and nerves were still rattled.

It’s not called comfort food for nothing
For those in Sandy’s path, food became the gastronomic equivalent of a cozy sweater under a yellow slicker.
Residents of the Northeast were all over the cooking blogs this week making ‘comfort food’ a top search term. There were tweets about ‘Sandy snacks,’ and polls like the Village Voice’s What Are You Cooking During Hurricane Sandy?, Time Magazine’s What Did You Eat in the Hurricane?, and The New York Times’ What Is Your Hurricane Comfort Food? 

Eat out and pitch in:
Restaurants around the country are holding benefit events with the proceeds going toward hurricane relief. Visit Eater where they continue to update the list as new restaurants sign on to the cause.

 

 

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Should Restaurants Charge More on Saturday Night?

utensil clock via the Smithsonian Store

 

You can walk right in on a Tuesday night. You won’t have to wait if you want to eat at 5:30 any day of the week. But when Saturday night rolls around, there are more takers than tables.

It seems obvious that a table during prime dining hours is more valuable than the others. A popular restaurant could sell those tables to the highest bidder and economists would tell us that it is the fairest, most rational system. Instead the tables are doled out at the regular rates, awarded to diners for a well-timed phone call to the reservationist or a lucky session with an online booking tool, or the tried-and-true method of slipping a fifty to the maître d’.
Restaurants are starting to realize that they’re leaving money on the table, and some, like a group of always-booked-up New York restaurants, are banding together to change the system.

Flexible pricing is already with us.
Airlines charge more on busy travel days, hotels jack up their prices at holiday time, and just try to find a babysitter who won’t charge extra on New Years Eve. It’s simple supply and demand and we’re always happy when it works in our favor. But mention variable pricing and food in the same breath and it rings of profiteering.

The Coca Cola Company tried variable pricing last year and it resulted in one of the company’s most notable missteps. In a move that ranks up there with the New Coke fiasco, the company outfitted some of its vending machines with a temperature sensor and computer chip that allowed the machines to raise the beverage price on hot days. The strategy, expressly designed to exploit the thirst of its neediest, faithful customers, came off as especially mean-spirited, even unscrupulous. After a little roughing-up from the press (“Soda Jerks,” Miami Herald; “Coke’s Chilling Concept,” The Irish Times), the program was withdrawn.

A Saturday night reservation for a trendy restaurant is hardly about hunger and thirst. If the restaurant chooses to charge whatever the market will bear it can hardly be called price gouging—it’s not like they’re selling water in a heatwave or flashlight batteries in a power outage. We understand the logic behind lower prices at slow times.
Isn’t a Saturday night surcharge just the flipside to the early bird special?

New York, the first U.S. city to try the surcharge, has 24,000 restaurants including 66 with one or more Michelin stars. Despite the competition, enough of the city’s top tables believe that they can command a weekend and holiday premium. If the plan succeeds in New York, you can bet that restaurants in Los Angeles, Chicago, Las Vegas, San Francisco, Dallas, and probably a few other cities will follow.

For the elite, the spendthrift, and the special occasion celebrant, weekends will get a little easier. For the rest of us, we’ll learn that the food tastes just as good on a Monday or a Tuesday.

Posted in food business, restaurants | 1 Comment

Gross, But Kinda Great: A New TV Show Looks Inside Dirty Restaurant Kitchens

image via Folded Pigs

 

The Food Network’s new reality series takes us through the swinging kitchen doors, and it’s not pretty.
In each episode of Health Inspectors, restaurant consultant/host Ben Vaughn visits a filthy restaurant, exposes its grossness in all its stomach-churning glory, and then tries to bring it into compliance with health code standards.

The official premiere is October 26, but there was an early peek this summer with the pilot episode filmed at Big Momma’s Chicken & Waffles [& Roaches?] in New Orleans. Big Momma’s kitchen opens the show as a hairnet-optional cesspool of grease and raw chicken just begging for some salmonella cross contamination. Refrigerator surfaces were slimy with chicken guts, and frozen poultry was left to bob in a sink full of tepid water for hours on end. The fryers hadn’t been emptied of old oil in anyone’s recent memory (literally-the manager didn’t know they could be moved). Ditto for the stove. As one employee put it, watching Vaughn go after the greasy, crusty cooktop: “Oh man I’m not going to lie to you, we didn’t even know that could come apart like that.”

The clean-up portion of the episode has its charms, but it’s really about the ick factor.
We gloat as the owners and employees take their lumps, and the gleaming surfaces that ultimately emerge give a distinctly OCD-like pleasure. But even the drama of a looming state inspection can’t compete with an earlier, skin-crawling moment when the refrigerator is moved to reveal a thriving, writhing colony of cockroaches.

Future episodes include:

  • Rats in the Cellar—When the owner’s friend is stricken with food poisoning, Vaughn is called in to clean up Salud, a Chicago restaurant specializing in specialty tequila cocktails and high-end Mexican cuisine.
  • Renegade Pirates—The staff and owner of the Green Burrito enlist Vaughn to save them from a New Orleans’ restaurant inspector that is threatening to permanently shut down this repeat violator.
  • Slugs in the Walk-in—New owners have lowered the standards at Harley’s Café, a biker-themed diner that’s been an institution in its Oklahoma town for nearly 50 years.
  • A Game of Chicken—Vic is juggling too many balls with his money and attention focused on expanding his Michigan business. He’s dropped the sanitation ball at King Vic’s, and stands to lose it all if the restaurant fails its upcoming inspection.

Do you have any reservations? if not, you will after watching this show.

 

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Wine and Liquor Prices Are Falling, But Not On Menus

A restaurant wine list honestly translated via Twentytwowords.com

 

$1 out of every $100 of American consumer spending goes to alcohol.
That number has held steady for decades.
What’s changed is where we spend it.

We’re spending less at wine shops and liquor stores but more in bars and restaurants. And it’s not that we’re going out so much more. Adjusted for inflation, the retail price of alcohol in stores has actually been dropping—by 39% since 1982—while bar and restaurant prices for wine and cocktails have risen by 79% during that same period. In 1982, less than one-quarter of our spending on alcohol was in bars and restaurants; today it’s closing in on one-half. (Inflation-adjusted beer prices and spending patterns have remained virtually unchanged since 1982, with spending equally divided between consumption at home and away).

To understand these two trends, we need to look at what happened during those years in the two sectors: bars and restaurants; and wine and liquor retailers.

Upward pricing pressure on bars and restaurants
Liquor prices have dropped but nearly everything else has gone up, like labor costs, real estate and rent, and liquor licensing. Bars and restaurants typically operate on very slim profit margins, and since there’s a limit to the number of tables that can be squeezed into a dining room, and bartenders can’t really mix drinks any faster, bar and restaurant owners have had little choice but to raise prices.

America’s increased interest in wine and high-end spirits helped pave the way for higher prices. In 1982 there were few sommeliers in American restaurants. More recently they’ve been instrumental in building pricier wine lists and selling costly bottles to a more knowledgeable base of customers. And restaurateurs know that there is little price resistance at the upper end of a wine list, where deep-pocketed customers are less likely to blink at the higher mark up added to special bottles. Contemporary cocktail culture mirrors wine with its emphasis on connoisseurship and rare, small-production labels, and has similarly pushed up prices for mixed drinks.

Downward pressure on retail prices
Robert Parker of the Wine Advocate calls this the ‘Age of the Buyer.’ There are favorable fundamentals: the recession and its lower disposable incomes for many has encouraged American producers of wine and spirits to keep a lid on prices. Then the Eurozone mess resulted in more favorable exchange rates, driving down the price of European imports and creating even more pricing competition. And in the 30 years since 1982, the federal excise tax on alcohol has only been increased once, effectively shrinking it by more than 80% in current dollars.

And the biggest squeeze of all has come from the internet.
The proliferation of online retailers has turned us into savvy shoppers, comparing prices across hundreds of sites and hunting down deep discounts through flash sales. Access to high-quality vintages and single barrel single malts used to require a personal relationship and an invitation to the back room; now it’s a wholly democratized affair, and nobody needs to pay the sticker price.

Restaurants and bars continue to treat us like a captive audience. Price markups haven’t wavered from a standard three times wholesale for a bottle of wine (more for a single glass) and five times the wholesale price of ingredients for cocktails. But all that will change as more of us walk in armed with a bargain-hunter’s mentality and mobile apps for cocktail and wine lists.

 

Posted in beer + wine + spirits, restaurants, shopping | Leave a comment

Bad tippers take note. They’re naming names.

image via The Snarky Souffle

 

Do you tip a straight 15%? Do you bump it up to 20% or more for really good service? Not to worry; you should be in the clear.

If you are rude, if you are demanding, if you totally stiff your server, you just might find your name making the rounds in cyberspace on a list of bad tippers. Waiters, bartenders, even pizza delivery guys all have their go-to websites for rants and revenge, pulling transaction details from credit card receipts and posting them anonymously. The tweets could be flying before you get your car back from the valet parker (and yes, they have their own site).

Find out what your servers really think of you.

Waiter Rant has made an industry of tipping tales with a popular blog and a best-selling book, Waiter Rant: Thanks for the Tip – Confessions of a Cynical Waiter. Here you’ll learn how the car you drive tells the world what kind of tipper you are, and why the check for your table of 6 included a gratuity charge.

Bitter Waitress pulls no punches with posts like Man and Fat Wife’s Anniversary, and Stop Coddling the Whiny, Bitchy People.

Is your name among the thousands of entries in the Lousy Tippers Database? With the ominous subtitle ‘There is a Consequence,’ let’s hope not.

Another place that servers go to share is the Facebook page Bad Tippers Suck! where they like to remind you that there is no such things as over-tipping.

Celebrity Tipping: the stuff of legend.

All eyes are on them as they stride in with entourage and attitude. They are fully aware of the scrutiny, the flash of cell phone cameras, the gossip that moves at the speed of light. But still, they engage in heinous acts of tip stiffing. Such hubris! Of course their servers are only too happy to share sordid tales of rude behavior and lousy tips.

Sullen, petulant Russell Crowe appears on the list of the 10 best celebrity tippers while perpetually cheery Rachael Ray is one of the 10 worst. Go figure.

Stained Apron identifies celebrities as ‘Saints’ and ‘Scum,’ claiming that tipping habits are the true test of inner peace and civility. We could have guessed about Uma Thurman, but it’s nice to know that the former members of the Village People wear the halo. It seems that most members of Congress are going to hell, but we already knew that.

Here’s a tip: don’t wait until you see your name on a bad tippers’ database to give a jolt to your conscience. From sommeliers to tattoo artists, find out the appropriate gratuity for all the service workers in your life with these tipping guidelines.

Did you know that servers cover the tip’s fees on credit cards? Read Gigabiting’s Credit Card Fees on the Tip: Who Pays?


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The Chick-fil-A Question: Should We Boycott?

image via Someecards

 

Don’t let anyone tell you that boycotts violate your First Amendment rights to free speech (that’s right, Sarah Palin, we’re talking about you).
In fact it was a boycott—the Boston Tea Party—that helped win us those rights by galvanizing the colonists’ discontent and growing patriotic sentiment, and linking them together into a resistance movement that ultimately grew into the Continental Army of the Revolutionary War.

Boycotts have a long and noble history of contributing to progressive social change. But is a boycott the right response to the Chick-fil-A controversy?

The proposed Chick-fil-A boycott is about more than just a disagreement.
A boycott can’t be just about opinions. If we stopped patronizing a business every time we were troubled by the beliefs or affiliations of its leaders, we’d find ourselves growing our own food and sewing our own clothes. And as advocates of the First Amendment, we shouldn’t be looking to deny anyone their Constitutional rights to free speech and assembly. Plus we have to be sensitive to the collateral damage of lost wages for employees. But our grievances are not about a mere difference of opinions.

Chick-fil-A’s CEO chose to publicly announce its core corporate values and agenda, which happen to include millions of dollars in contributions to conservative Christian causes. How conservative, you ask? How about–

  • Exodus International—they cure homosexuality with prayers, although sometimes ‘reparative therapy’ needs a jump start from stun guns and something they call masturbatory reconditioning- and there’s an app for that!;
  • The American Family Association—when they’re not fretting about the blatant homosexual agendas of the PTA and Disney movies, they’d like to outlaw mosques on American soil, and ban Muslims from the military;
  • The Fellowship of Christian Athletes—didn’t Germany have one of these back in the 30′s?

The company also seems to give to pretty much any organization that works to defeat gay marriage initiatives: Focus on the Family, The Family Resource Council, the Ruth Institute (one man, one women, and we’d all be better off if that woman would just stay home and take care of her family), the Pennsylvania Family Institute (if we’d gotten rid of sex education we wouldn’t be dealing with this nonsense), the Marriage and Family Legacy Fund….and the list goes on.

A portion of the proceeds from every waffle fry and chicken-on-a-biscuit goes toward the advancement of those groups’ goals. For many of us, those goals are contradictory to our own faith and principles, as closely held by us as those of Mr. Cathy and Co. We can’t, in good conscience, contribute one flat dime to a corporate ethos that, to us, represents bigotry and intolerance. The values are different, but we are no less value-driven. That’s why we are left with no choice but to respond.

The next time you have a yen for a crispy chicken on a squishy bun, I hope you’ll go someplace where it doesn’t come with a side of ‘family’ values.

 

 

Posted in fast food, restaurants | 1 Comment

The List: Food Companies that Mix Business with Conservative Agendas

image via WatershedMedia.org

 

Did you think Chick-fil-A was the only one?
From Tom Monaghan, founder of both Domino’s Pizza and the ultra-Orthodox Catholic Ave Maria List PAC, to the Koch Brothers and their Dixie Cups brand, conservatives have plenty of friends in the food world. A few, like Chick-fil-A, are controlled by far right-wingers who openly and unapologetically use their brands to promote conservative agendas. Most just quietly pour profits into campaigns and super PACs that oppose gay rights, abortion rights, gun control, universal healthcare, and other affronts to conservatism.

Business owners are free to exercise their Constitutional rights of speech and assembly, just as we are free to decide that we’d rather not help them to finance bigotry and intolerance.
Here at Gigabiting, these are the food-related businesses with politics that leave a bad taste in our mouths:

Johnsonville Sausage has a long history of support for right-wing causes and candidates, most recently to fight the recall of Wisconsin Governor Scott Walker.

Carl’s Jr.’s founder’s support of a nasty little proposition to fire gay teachers earned his hamburgers the nickname ‘bigot burgers.’

The Waffle House, a southern roadside fixture with 1,600 mostly franchised restaurants, used centralized corporate funds to become a major supporter of Karl Rove’s group American Crossroads.

White Castle likes to support the seriously conservative Congressional Leadership Fund Super PAC.

The ice cream manufacturer Blue Bell Creameries is also a fan of the Boehner-linked Congressional Leadership Fund.

Cracker Barrel has stopped firing employees who don’t exhibit ‘normal heterosexual values,’ but its political contributions list reads like a Who’s Who of the Tea Party.

Outback Steakhouse has been criticized for strong-arming employees to sign over paycheck deductions to a massive in-house PAC. Ironically, that fund directs its contributions to organizations that fight labor-friendly causes like a higher minimum wage and a national health care system.

When you mop up kitchen spills with Brawny, Sparkle, or Mardi Gras paper towels, you’re lining the pockets of Charles and David Koch, the pair who is funneling hundreds of millions of dollars to groups like the National Rifle Association, Grover Norquist’s Americans for Tax Reform, the National Right to Life Committee, Ralph Reed’s Faith and Freedom Coalition, the 60 Plus Association and the American Future Fund. Like Dixie Cups and Vanity Fair napkins, they are all produced by subsidiaries of Koch Industries. It’s not food but it’s in your kitchen.

Vote with your pocketbook, your fork, and your conscience.
Better World Shopper rates the social responsibility of over 1,000 companies in a range of industries. It’s a reliable and comprehensive database that examines corporate records on human rights, environmental issues, animal protection, issues of social justice, and community involvement.

Posted in food business, restaurants | 93 Comments

They Call Themselves ‘The Opposite of Yelp’

 

image via F*ck You Yelper.tumblr.com

 

It seems like everyone is on Yelp.
And by everyone we mean the uninformed, the unqualified, and the perpetrators of unchecked spelling and grammar.

Yelp struck a blow for democracy.
The user-submitted reviews—60 million and counting—turned us all into food critics. In the aggregate it’s the collective wisdom of the mob. But you don’t really want to look too closely at that crowd. There are fresh voices and knowledgeable citizen journalists, but you also get plenty of Yelpers bringing quirks, biases, grudges, and ignorance. This is hardly a crowd that’s always going to get it right.

Taste Savant is a new restaurant discovery and recommendation site that aims to get it right.
The basic model resembles Yelp with its sortable, searchable database of restaurants, but where Yelp is an inclusive, digital free-for-all with a cacophony of voices sounding off on every corner deli, diner, and taco stand, Taste Savant touts its exclusivity:
“We give you reviews from people who matter for restaurants that are worth your while.”

People who matter; restaurants that are worth your while
There is nothing democratic going on here. Taste Savant is unabashedly elitist. It presents a range of dining experiences from Michelin-starred palaces to Chinatown noodle houses, but there’s a selective, curated approach to content, so unlike Yelp there’s no slogging through the mediocre and mundane.

The reviews are curated and tightly edited as well, sorted by source: Critics, Users, and Friends. Critics are food industry insiders like professional restaurant reviewers, food bloggers, and chefs (Taste Savant calls them “people who really know what they’re talking about when it comes to food“). Users are anyone who submits (approved) content to the site, and Friends are discerning Users that you let in to your inner circle. There’s also a live Concierge service that you can tweet for personal recommendations.

Savvy or snobby?
Yes and yes.
If this sounds like so much foodie pretension taking potshots at populist dining, then Taste Savant is not for you. But that’s the point. Until the rise of social media, restaurant reviewing, like all forms of cultural criticism, was an elite enterprise. It was undertaken by individuals who brought disciplined tastes and cultural and contextual perspective to the table, and it was precisely because they were not one of us that we valued their opinions.

Taste Savant has launched its public beta site and blog covering New York City with additional cities on the way.

 

Posted in bloggers, cyberculture, restaurants | 1 Comment
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